To Our Loyal Guests
On behalf of the entire Domio team, we want to thank you for trusting us as your home away from home—throughout all of your travels.
Now and always, your health remains our top priority. In light of the ongoing COVID-19 developments, we continue to stay committed to the safety of our guests by closely monitoring the situation and following guidance issued by the U.S. Center for Disease Control and the World Health Organization.
Important health and safety updates:
As always, cleanliness is our top priority, with a heightened focus in light of recent COVID-19 developments. Domio cleans and sanitizes every property between each reservation—following a 100 point checklist. We clean and disinfect all hard surfaces and high touch areas using products approved by public health authorities to help fight the coronavirus.
We are encouraging our employees to frequently wash their hands and stay home if they are feeling ill.
To help us deliver our promises, we have implemented a digital screening process for all future guests in order to keep our entire community safe.
Cancellation Policy:
In the event you want to modify your Accommodation, you may call Us at (833) 693-6646 or write to Us by e-mail at hello@staydomio.com and state your desired modification, which modification is subject to the availability of other Accommodations.
You may cancel an Accommodation at any time prior to check-in by calling Us at (833) 693-6646 or writing Us by e-mail at hello@staydomio.com. Full refunds on Accommodations are permitted when you cancel within 48 hours after booking same provided the agreed-upon check-in date is more than seven days following the cancellation notice. If you cancel an Accommodation more than 48 hours after booking same, which cancellation notice is not less than seven days prior to your agreed upon check-in date, you will receive a 50 percent refund. No refunds are permitted for cancellations within seven days of the agreed-upon check-in date.
Contacting Us During This Time:
As information surrounding COVID-19 continues to evolve, our Delighters are prioritizing the immediate needs of guests who have travel plans within the next 72 hours—before addressing all other guest questions or concerns.
Due to this high volume of traffic to our guest services team, we’re asking that anyone who does not have plans to travel within the next 72 hours to wait and contact us at hello@staydomio.com closer to your trip. We apologize for the inconvenience and thank you for your help. We are committed to offering you the best possible service during this time and will keep you updated as more information becomes available.
Thank you all for your support on this. We look forward to hosting you at one of our properties soon. Stay safe and be well.
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