To Our Loyal Guests
On behalf of the entire Domio team, we want to thank you for trusting us as your home away from home—throughout all of your travels.
Now and always, your health remains our top priority. In light of the ongoing COVID-19 developments, we continue to stay committed to the safety of our guests by closely monitoring the situation and following guidance issued by the U.S. Center for Disease Control and the World Health Organization.
Important health and safety updates:
As always, cleanliness is our top priority, with a heightened focus in light of recent COVID-19 developments. Domio cleans and sanitizes every property between each reservation—following a 100 point checklist. We clean and disinfect all hard surfaces and high touch areas using products approved by public health authorities to help fight the coronavirus.
We are encouraging our employees to frequently wash their hands and stay home if they are feeling ill.
To help us deliver our promises, we have implemented a digital screening process for all future guests in order to keep our entire community safe.
Temporary Cancellation Policy:
For all coronavirus related queries our new cancelation policy is as follows:
We have changed our cancellation policy until further notice. All guests who need to cancel their stay for Coronavirus-related reasons will receive a 100% refund for reservations cancelled 24 hours before arrival through April 30th, 2020.
Contacting Us During This Time:
As information surrounding COVID-19 continues to evolve, our Delighters are prioritizing the immediate needs of guests who have travel plans within the next 72 hours—before addressing all other guest questions or concerns.
Due to this high volume of traffic to our guest services team, we’re asking that anyone who does not have plans to travel within the next 72 hours to wait and contact us at hello@staydomio.com closer to your trip. We apologize for the inconvenience and thank you for your help. We are committed to offering you the best possible service during this time and will keep you updated as more information becomes available.
Thank you all for your support on this. We look forward to hosting you at one of our properties soon. Stay safe and be well.